Description
Calculate supplied staffed-counter time utilization.
Administrative records distinguish delegated authority, sign-off assertions, conditional fields, counter-minutes and date boundaries. A half-open delegation period excludes its final date, and staffed-counter time can sum simultaneous counters. Local flags and fees do not authenticate an approval or establish lawful authority or adequate service.
Calculate supplied staffed-counter time utilization.
When to use this tool
Use Office Service Counter Utilization when you already have busyCounterMinutes, staffedCounterMinutes and need to calculate supplied staffed-counter time utilization.
How to use the tool and how it works
- Enter busyCounterMinutes, staffedCounterMinutes. Use the units and conventions below.
- Run the tool. Correct any format, range, or cross-field input error before interpreting the output.
- Read utilization, idleCounterMinutes. Use the output convention below.
Require staffedCounterMinutes>0 and busy in [0,staffed]; return busy/staffed and staffed-busy.1
| Input field | Meaning and units | Accepted input |
|---|---|---|
| busyCounterMinutes | Busy Counter Minutes | Required. Finite number; minimum 0. |
| staffedCounterMinutes | Positive sum of available counter-minutes; can include simultaneous counters rather than just elapsed minutes. | Required. Finite number; strictly above 0. |
| Output field | Interpretation | Returned shape |
|---|---|---|
| utilization | Utilization | Required. Finite number. |
| idleCounterMinutes | Idle Counter Minutes | Required. Finite number. |
{
"input": {
"busyCounterMinutes": 210,
"staffedCounterMinutes": 300
},
"output": {
"utilization": 0.7,
"idleCounterMinutes": 90
}
}Limitations and assumptions
- Counter-minutes can sum simultaneous counters and differ from elapsed clock time. No staffing adequacy, service quality, actual activity or optimal capacity is established.
- Inputs must satisfy both the field types and the cross-field conditions above. Invalid input causes an error; a successful false flag or documented placeholder is a different result.
- Numeric calculations use binary floating point unless exact decimal-integer arithmetic is explicitly stated. No hidden measurement tolerance or decimal rounding is added; nonfinite or out-of-contract results are rejected. Numeric signed-zero results are exported as zero.
Alternative or Complementary methods
Check controlled policies, original case records, verified roles and account definitions. Apply complete administrative and legal processes when local routing delays, document counts or supplied approval comparisons cannot determine a valid action.
References
Similar or alternative tools
- Office Appointment Service Buffer
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- Office Resource Reservation Overrun
Compare supplied actual and reserved resource minutes.